By using the services provided by Deen Mobiles ("we", "us", "our"), including our mobile repair services, website, and service tracking portal, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, please do not use our services.

Deen Mobiles provides mobile phone repair and servicing across our branches in Villupuram, Gingee, Tindivanam, and Tirukovilur. Our services include but are not limited to:

• Screen replacement and display repair
• Battery replacement
• Water damage repair
• Software troubleshooting and updates
• Charging port and connector repair
• Speaker, microphone, and camera repair
• General diagnostics and maintenance

When you submit a device for repair:

• Device Intake: Your device is inspected, and its condition (including any pre-existing damage) is documented. You will receive a unique ticket number for tracking.
• Diagnosis & Estimate: Our technicians diagnose the issue and provide an estimated repair cost. Actual costs may vary based on findings during repair.
• Repair: Upon your approval, the repair is carried out using quality replacement parts.
• Delivery: You will be notified when your device is ready for pickup. A valid ID proof may be required for collection.

• All prices are in Indian Rupees (INR) and inclusive of applicable GST unless stated otherwise.
• An advance payment may be required at the time of device intake.
• Payment can be made via Cash, Card, UPI, or other accepted payment methods.
• The estimated cost provided at intake is an approximation. The final cost may differ based on additional faults discovered during repair.
• Labour charges and parts costs are itemised separately in your invoice.
• Discounts, if applicable, are at the sole discretion of Deen Mobiles.

• If your device is deemed not serviceable, any advance payment collected will be refunded.
• Refunds for completed services are evaluated on a case-by-case basis.
• Refunds are processed through the original payment method where possible.
• Refund processing may take up to 7 business days.

• Data Loss: Mobile repair involves inherent risk of data loss. By submitting your device, you acknowledge and accept this risk. We recommend backing up your data before submitting your device.
• Device Credentials: If you provide your device password or pattern lock to facilitate repair, it is stored securely and used solely for repair and testing purposes.
• Device Condition: We photograph and document the condition of your device at intake. This helps resolve any disputes regarding pre-existing damage.
• Unclaimed Devices: Devices not collected within 90 days of completion notification will be subject to our unclaimed device policy. We will attempt to contact you before taking any action.

• Warranty terms vary by repair type and are communicated at the time of service.
• Warranty covers the specific repair performed and the parts replaced. It does not cover new or unrelated issues.
• If the same fault recurs within the warranty period, we will re-examine and repair your device at no additional charge where the warranty applies.
• Warranty is void if the device shows signs of physical damage, water damage, or unauthorised tampering after our repair.
• Warranty claims require the original invoice or ticket number.

• Provide accurate contact information (phone number, email) to receive service updates.
• Disclose all known issues with the device at the time of intake.
• Back up all data before submitting your device for service.
• Collect your device promptly upon receiving a completion notification.
• Provide valid government-issued ID proof when required for device collection.
• Inform us of any accessories submitted along with the device.

By providing your phone number, you consent to receive service-related communications via:

• SMS: Service status updates and notifications.
• WhatsApp: Service updates, job sheet sharing, and invoice delivery.

You may opt out of non-essential notifications at the time of service booking. Essential notifications related to your active service (e.g., ready for pickup) cannot be opted out of.

• Deen Mobiles is not liable for data loss during the repair process if the customer has acknowledged the data loss risk.
• We are not responsible for pre-existing damage or defects not caused by our repair.
• Our total liability for any claim shall not exceed the amount paid for the specific service.
• We are not liable for delays caused by parts unavailability or circumstances beyond our control.

All content on the Deen Mobiles website, including text, graphics, logos, and design, is the property of Deen Mobiles and is protected by applicable intellectual property laws. You may not reproduce, distribute, or use our content without prior written permission.

These Terms of Service are governed by the laws of India. Any disputes arising from these terms shall be subject to the exclusive jurisdiction of the courts in Villupuram, Tamil Nadu, India.

We reserve the right to update these Terms of Service at any time. Changes will be effective upon posting on this page with an updated "Last updated" date. Continued use of our services after changes constitutes acceptance of the revised terms.

If you have questions about these Terms of Service, contact us at: