A. Personal Information

• Full name
• Phone number (primary contact)
• Alternative phone number
• WhatsApp number
• Email address (optional)
• Physical address (optional)
• Government-issued ID proof (for device collection)
• GSTIN (for business customers, for invoicing purposes)

B. Device Information

• Device brand and model
• IMEI number
• Device colour and condition at intake
• Device password or pattern lock (if provided for repair purposes)
• Photographs of device condition
• Accessories submitted with the device
• Pre-existing damage documentation

C. Service & Transaction Information

• Service history and repair details
• Diagnosis notes and faults identified
• Parts used and costs
• Invoice amounts, payment method, and transaction details
• GST breakdown (CGST, SGST, IGST)
• Service ratings and feedback

D. Technical Information

• IP address (when using our website or portal)
• Browser type and version (user agent)
• Activity logs for security and audit purposes

• Service Delivery: To process, track, and complete your device repair.
• Communication: To send service status updates via SMS and WhatsApp, and share job sheets and invoices.
• Invoicing & Compliance: To generate GST-compliant invoices and maintain financial records as required by Indian tax laws.
• Service Improvement: To analyse repair patterns, improve service quality, and train our technicians.
• Security: To prevent fraud, unauthorised access, and maintain audit trails.
• Warranty Management: To track warranty periods and process warranty claims.
• Customer Support: To assist you with enquiries, complaints, and follow-ups.

We use the following third-party services to operate our business:

We do not sell, rent, or trade your personal information to any third party.

• Your data is stored in secure, encrypted databases hosted on cloud infrastructure.
• Passwords are hashed using industry-standard encryption (bcrypt).
• Access to customer data is restricted to authorised staff on a need-to-know basis.
• Our system enforces strict multi-tenant data isolation — your data is never accessible to other businesses using our platform.
• We implement rate limiting, access controls, and audit logging to protect against unauthorised access.
• Device passwords and pattern locks, if provided, are stored securely and accessed only during the repair process.

• Service Records: Retained for warranty management and legal compliance purposes. Repair records are kept for a minimum period as required by applicable Indian laws.
• Financial Records: Invoice and payment records are retained as required under Indian tax laws (GST regulations).
• Activity Logs: Security and audit logs are retained for a reasonable period to investigate potential security incidents.
• Device Images: Photographs taken during intake are retained for the duration of the service and a reasonable period after for dispute resolution.

You have the right to:

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of any inaccurate or incomplete information.
• Deletion: Request deletion of your personal data, subject to legal and business obligations (e.g., tax records that must be retained).
• Opt-out: Opt out of non-essential SMS and WhatsApp notifications at the time of service booking.
• Portability: Request your service history and invoice records in a standard format.

To exercise any of these rights, please contact us using the details provided below.

• Our website uses minimal local storage for user interface preferences only (e.g., table column visibility settings).
• We do not use third-party tracking cookies.
• We do not use Google Analytics or any third-party analytics tools on our customer-facing website.
• We do not serve advertisements or use ad tracking technologies.

Our services are not directed at children under 18 years of age. We do not knowingly collect personal information from minors. If a minor requires our services, a parent or legal guardian must provide consent and submit the device on their behalf.

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically.

If you have questions, concerns, or requests regarding this Privacy Policy or the handling of your personal data, please contact us: